Telephone Communication

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Telephone communication with Chinese can be challenging with no visual cues and Chinese people often being more familiar and comfortable with written rather than spoken English. Conversely immediacy, tone of voice and willingness to share more information in this undocumented format mean that this often necessary channel can be very beneficial if you know how to use it well with Chinese.

This video quickly and clearly explains the specific challenges involved with telephone communication with Chinese and how to overcome or mitigate them, Chinese telephone conversation norms, how best to structure calls, ideas for making your communication clearer and actions you can take to ensure messages are conveyed and received for the best understanding and outcomes. 

Duration: 4 minutes 45 seconds
Key Points Covered: 17