Avoiding and managing conflict within communication is a key Chinese social norm that is completely natural to Chinese and present in all communications.
However it is not the norm in most western societies and this means not only mis-communication, but often mis-understood intents and motivations, leading to confusion, mis-trust and unsatisfactory outcomes.
Understanding this social norm, being able to identify, test, interpret and use this type of communication, will not only facilitate good communication and outcomes, but will also help build trust and relationships with Chinese.
Duration: 4 minutes 58 seconds
Key Points Covered: 18